How inclusive are your policies, procedures and general operations?

Katie Howard 2017

Katie Howard
Senior Consultant, Assurity Consulting
27th April 2026

This report highlights a critical gap in how some environments and services are designed for disabled people, particularly in the event of an emergency.

The story illustrates how a young person with a disability was left without a safe means of escape during a fire, underlining a broader systemic issue that accessibility is often treated as an afterthought rather than a requirement. This is a reoccurring theme, should you cast your mind back to June 2025 when a 16-year-old boy with cerebral palsy who uses a wheelchair was left in an upstairs room of his school when a fire broke out.

This serves as a very powerful reminder that disability awareness is imperative, and true inclusion means anticipating the diverse needs of all potential users from the beginning. This includes physical access, training, and the implementation of procedures.

A key takeaway from this is the importance of implementing robust and inclusive emergency evacuation procedures. Responsible and competent persons must ensure their buildings are equipped with suitable means of escape for disabled people through the implementation of Personal Emergency Evacuation Plans (PEEPs), specific to an individual and the aids available within the building. General Emergency Evacuation Plans (GEEPs) may need to be considered where the premises is open to all potential users. Relying on ad-hoc solutions or assuming assistance will be available in an emergency is not sufficient and can place lives at risk.

When accessibility is embedded into policies, procedures and general operations, it allows companies to demonstrate their genuine commitment to equality, accessibility, inclusivity and safety for all occupants and users.