Senior Consultant, Assurity Consulting
8th September 2020
It was only whilst browsing the aisles I heard the background announcements outlining how they are keeping us safe by among other things having a "dedicated shopping hour for our vulnerable customers" – oops, I had sauntered into their store, sweaty in my running gear, right in the middle of this special hour.
Like many people, I can count on my hands the number of shops I have been into over the past 6 months and most of those have been over the past month. Whilst I was meeting distance, hygiene and face covering rules, it hadn’t occurred to me that I was to avoid certain times. No one challenged me, I didn’t see any signage so I quickly completed my purchases (no-one leaves with just a loaf of bread do they) and left.
As workplaces continue to invite people back, there are a host of new arrangements and ‘rules’ that need to be communicated. Keeping communication as clear, visible and simple is necessary to make sure that it is understood and followed.
Verbal explanation of the arrangements in a return to work induction is key, in addition to ongoing prompts and procedures that are easy to adhere to. As everywhere is different, don’t assume that staff and visitors know what to do, whilst many may have been out and about, for others their experiences of control measures may be limited. Then, most importantly make sure that the arrangements are adhered to or they will become meaningless. If they are not working, change them to something that will.