Customer Experience Support Coordinator

Career Development Opportunity

Looking for a friendly first step into your career with a growing and successful business?

At Assurity Consulting, we're looking for an organised and friendly person to join our Customer Experience team. You don't need to know everything from day one, we'll help you learn.

If you enjoy helping people, like keeping things organised and are ready to build your skills, we'd love to hear from you. This is a great opportunity to begin a long-term career in business operations and customer experience.

The role could be a great fit if you're leaving college, starting your first office-based job or taking the next step from another customer-facing role. What matters most is that you're keen to learn, build new skills and grow in confidence.

What You'll Be Doing

You'll have plenty of variety and support as you learn. As part of the team, you'll help our consultants stay organised and make sure our customers receive a great service.

With training and guidance, you'll learn how to:

• Help consultants manage diaries, book travel and keep customers updated.
• Create clear, accurate reports and business documents—we'll show you our processes.
• Respond to customer questions by phone and email in a helpful, professional way.
• Prepare meeting information, training packs and documents for site visits.
• Keep customer records accurate and up to date using our CRM system.
• Help customers use our Assurity Plus 2.0 platform.
• Work with account managers and consultants to give customers a positive experience.
• Share ideas and use your organisation skills to help us keep improving our customer service.

What We’re Looking For

You don't need years of experience to apply. We're more interested in your attitude, willingness to learn and potential to grow with us.

You might be a great fit if you:

• Enjoy talking to people and communicating clearly
• Like being organised and paying attention to the small details
• Are happy to learn how to manage different tasks and priorities
• Bring a positive attitude, take initiative and are eager to learn
• Have basic computer skills and are comfortable using Microsoft Office
• Care about giving customers a helpful and positive experience
• Enjoy being part of a friendly, supportive team

Experience in customer service, administration, hospitality, retail or office support would be useful, but it isn't essential. If this would be your first role, please don't let that stop you from applying.

Why Join Assurity Consulting?

• Full training and ongoing support to help you settle in
• A friendly team where you can ask questions and learn from others
• Opportunities to build your skills and progress your career
• The chance to learn about a wide range of business functions
• A varied role where your ideas and contribution will be valued
• A modern office environment
• The opportunity to work with experienced consultants and a range of customers

About You

You may be at the start of your career, but you're ready to learn, get involved and do work you can be proud of. You enjoy solving problems, helping people and seeing the difference your work makes.

Whether you're leaving college, looking for your first office-based opportunity or bringing experience from hospitality, retail, customer service or administration, we'd be pleased to hear from you.

If the role sounds interesting—even if you don't meet every point—we encourage you to apply. Join Assurity Consulting and take the first step towards building your future with us. 

If the Customer Experience Support Coordinator role sounds like the job for you then we would very much like to hear from you. Please click apply!

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