Customer satisfaction, forever the primary driving force behind Assurity Consulting, is something we measure each and every year through a survey in order to quantify the service we deliver. This year’s results were yet again of a very high calibre, with 96% of our customers marking our service as ‘excellent’ or ‘good’ and 94% saying they would recommend our service.
The survey also invites customers to comment and we received some wonderfully positive testimonials. For example, Jim Gibson from Penguin Random House wrote: “I can highly recommend the proactive and highly responsive nature of Assurity Consulting's work and would have no hesitation in recommending their professional services to others.”
Paul Philips, Head of Consultancy Services, Assurity Consulting commented, “I was extremely delighted and very proud to read the results again this year for our Customer Satisfaction Survey. Thank you to everyone in our company who helps to make these results possible. Every day, we see examples of excellent customer service from all departments and this is truly appreciated.”
Finally, we would like to extend a big thank you to all our customers who participated in the survey, your feedback means a lot to us.