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People
Paul Phillips, Head of Customer Sales and Service
Paul Phillips oversees a team of Customer Sales and Service Managers to ensure long-term strategic relationships are built with customers.
“I recognise that customers don’t want consultants to identify problems - they want help with solutions. I would love to hear from you if you are interested in knowing more about how Assurity Consulting may benefit your personal aspirations. We have a team of fully qualified consultants who are all permanent employees and have a broad range of experience in workplace compliance disciplines”.
Paul is passionate about “putting the customer first” and wants his customers to see these values in the Assurity Consulting team by recruiting individuals who want to take responsibility for their actions. Paul supports this aim with regular team coaching in interpersonal skills and wants the best results for customers and Assurity Consulting. He measures success by enthusiasm, fun and fulfillment.
Paul originally qualified and trained in medical microbiology at a combined NHS and Health Protection Agency laboratory in South Wales. He then worked in the King Fahad National Guard Hospital in Riyadh, Saudi Arabia before joining Assurity Consulting as an environmental consultant in 1990. His personal development at Assurity Consulting involved managing a company wide IT project to facilitate on-site data collection to improve the electronic information service for clients and company management information. He then assumed responsibility initially for a team of health, safety and environmental consultants before eventually taking on the role of Head of Operations for Assurity Consulting, which has been renamed as Head of Customer Sales and Service.
Paul has featured in recent editions of facilities management publications sure as FMX magazine, the Facilities Management Journal (FMJ) and worked with Lloyds TSB for the PFM magazine award for “Partners with people”.
Paul has been a Member of the Institue of Biomedical Sciences for over twenty years and is an active member of the British Council for Offices (BCO), recently appointed to the Environmental Sustainability Research Group.
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